Social Media is a natural way to connect with customers and show how you are embracing your brand values. It is also a great way to show how you are an expert in your field, which in turn builds trust in your business. By posting regularly in an entertaining and informative way you can build brand awareness and credibility.
Social Media can help grow your business by increasing website traffic, generating leads and even by increasing word of mouth referrals by partnering with influencers. Its estimated that word of mouth drives 20 to 50 percent of purchasing decisions.
Cow-Shed Startup have extensive experience of defining Social Media Strategies to support your business goals and grow your business. There are several steps to follow to ensure the most successful results.
We start by defining what you want to achieve from your social media strategy. By defining clear social media goals which contribute to your overall business goals, we ensure your efforts will make a real difference to your business.
Social Media Objectives can include objectives such as increasing brand awareness, driving more traffic to your website and improved customer experience.
Social Media Goals are the specific goals that will set out how and when you will achieve your objective. For example for an objective of increasing brand awareness, your goal may be to increase your social media reach. However, to make this goal achievable you will need to be more specific - does this mean 100, 1000 or 10,000 new followers, in what timescale and on which social network?
Knowing who your audience is, and what they want to see on social media is crucial to creating content that they will like, comment on and share.
We help you developing audience personas or avotars to allow you to think more clearly about what your potential followers and customers want and need and what you can offer them.
Metrics such as Instagram Insights will give you information on the engagement of your posts and show you when your followers are most active.
Instagram stories are increasing important with over 400 million daily active users. Story engagement can be improved by understanding your metrics and acting on them in the best way - for example if your story engagement is high, but your reach is low, the next steps might be to use more popular hashtags next time to reach a wider audience.
We carry out a competitive analysis to identify who your competition are and what they are good at (and not so good on social media.
The competitive analysis will identify your main competitors, the social networks they are using, how big their following is and how quickly it is growing. For each competitor we keep track of how often they post to each network and what their engagement numbers are like. You can learn a lot from Social Listening!
This information will allow us to create a SWOT analysis for each competitor. Strengths (eg good at promoting their business in a non intrusive way), Weaknesses (eg inconsistent posts), Opportunities (eg slow response times) and Threats( eg disgruntled customers - have you got a plan for dealing with them?) can all provide a great source of inspiration and help you avoid common mistakes with your campaigns.
If you are already using social media we also evaluate your own efforts and compare them to your competitors. This can help understand what is working well and what needs improvement.
Impostor accounts are accounts using your business name or the names of your products but which you dont own. If we come across any of these - it is important to decide how to act on them so that they dont impact on your brand.
We help you decide which social channels to use and what you will use them for. For example you might decide that you will use Twitter for customer service and Instagram Stories for cooking demonstrations. We find it very useful to create a one sentence goal for each social network you plan to use. We also recommend using just two or three channels well than trying to use every social network.
We help you create, or optimise existing accounts for each social network you plan to use. Creating a good profile and well defined bio, using the correct sized images etc for each channel etc are all very important steps.
Now its time to think about the type of content you want to share. The key types of content include
We brainstorm 4 or 5 content ideas for each category to help you start to populate your Social Media Content Calendar.
We help you set up a Social Media Calendar. Creating a posting schedule and planning your content mix in advance ensures everything you post supports your business goals. It also gives you time to craft your message and ensure images and captions are well thought through. We help you publish your posts at the best times for your audience and that you mix up your content and format. Beautiful photos are always popular but video gets the highest engagement.
There are different ways of mixing your message.
80/20 : 80% of your posts inform, educate or entertain your audience and that 20% directly promote your brand.
Social media rule of thirds : 1/3 promotes your business, converts readers and generates profit, 1/3 shares ideas and stories from thought leaders in your industry and 1/3 involves personal interactions with your audience
We are unlikely to get your social media strategy exactly right on the first attempt. As you start to post and track your results, you may find some strategies are working better than others. Your social media strategy document should be a living document that you review regularly and adjust as necessary. Cow-Shed stay as involved in the process as you want us to be. We recommend quarterly reviews.
Now you have a Social Media Strategy, its time to get posting. Cow-Shed run 2 hour workshops for Instagram, Pinterest, Twitter, Facebook, LinkedIn and YouTube to get you and your team up and posting on your chosen social media networks.
For example, our Instagram Workshop walks you through the perfect post. We cover enhancing your images using Canva or Adobe tools, how to write an engaging caption and how to get your post noticed with the right hashtags. We also cover stories and how to use stickers and polls to increase engagement and grow your following. Finally we look at automated scheduling apps and follower apps to support your account.